We want you to love your purchase. If you're not completely satisfied, we make returns easy.
Simple, fair, and designed with you in mind
Items can be returned within 30 days of delivery for a full refund or exchange
Items must be unused, unworn, and in original packaging with all tags attached
We offer free exchanges on all products - just pay return shipping
Receive a full refund to your original payment method once return is processed
Follow these simple steps to return your purchase
Email us within 30 days of delivery with your order number and reason for return
We'll review your request and provide a return authorization number within 24 hours
Pack the item securely in original packaging and ship with tracking number
Once received and inspected, your refund will be processed within 5-7 business days
For health, safety, and legal reasons, the following items cannot be returned:
Personal care items (for hygiene reasons)
Food and beverage products
Custom or personalized items
Digital products and downloads
Gift cards
Items marked as final sale
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.
Need a different size or color? We offer free exchanges! Simply indicate your preference when initiating your return and we'll ship the replacement at no additional cost.
If you receive a damaged or defective item, contact us immediately with photos. We'll provide a prepaid return label and rush a replacement or full refund.
If you haven't received your refund within the stated timeframe, first check your bank account, then contact your credit card company. If you've done all of this and still haven't received your refund, please contact us.
Project Exodus is a marketplace connecting you with sustainable vendors. While we strive for consistency, some vendors may have their own return policies that differ slightly from ours.
Always check the product page for vendor-specific return information, or contact the vendor directly through their storefront. If you need assistance, our support team is happy to help mediate.