FREQUENTLY ASKED QUESTIONS

Project Exodus is a sustainable living marketplace and community platform. We connect conscious consumers with eco-friendly products, educational resources, and like-minded changemakers committed to building a better, more sustainable future.

We curate products from verified sustainable vendors, provide educational content about sustainable living, and host a community where members can share knowledge, collaborate on projects, and support each other's sustainability journeys. You can browse products, read articles, join discussions, and make purchases all in one place.

Yes! Creating an account, browsing products, reading articles, and joining the community is completely free. We only earn a small commission when you purchase products through our verified vendor partners.

We carefully vet every vendor for authentic sustainability practices, ethical manufacturing processes, transparent supply chains, and genuine commitment to environmental responsibility. Only vendors meeting our strict criteria receive the "Verified" badge.

Browse our curated marketplace, click on products you're interested in, and you'll be directed to our verified vendor partners' secure checkout pages to complete your purchase. Each vendor handles their own transactions and fulfillment.

No. All payments are processed securely through our vendor partners' payment systems. We never store or have access to your credit card information.

Yes! Once your order ships, you'll receive a tracking number from the vendor via email. You can use this to monitor your shipment in real-time.

Contact the vendor directly first, as they handle fulfillment and customer service for their products. If you need additional assistance, our support team at support@projectexodus.com is happy to help mediate.

Order modifications and cancellations depend on the vendor's policy and how quickly you contact them. Reach out to the vendor as soon as possible if you need to make changes.

Shipping costs vary by vendor, your location, and the products you order. Most vendors offer free shipping on orders over a certain threshold (typically $50-75). Exact costs are displayed at checkout.

Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 days) is available for most products. International orders take 10-21 business days depending on destination and customs.

Yes! Many of our vendors ship worldwide. International shipping rates and times vary by destination. Note that you may be responsible for customs fees and import duties.

Absolutely! We partner with vendors who use carbon-neutral shipping, sustainable packaging materials (recyclable, compostable, or reusable), and eco-conscious carriers whenever possible.

Most vendors offer 30-day returns on unused items in original packaging. The specific return policy may vary by vendor, so check the product page or vendor storefront for details.

Contact the vendor or our support team within 30 days of delivery with your order number and reason for return. You'll receive return instructions and authorization if approved.

Customers typically pay return shipping unless the item is defective or there was an error with the order. Some vendors offer free return shipping - check their specific policy.

Once the vendor receives and inspects your return, refunds are typically processed within 5-7 business days to your original payment method. Allow additional time for your bank to process the refund.

Yes! Many vendors offer exchanges for different sizes, colors, or products. Indicate your preference when initiating your return.

Create a free account and head to the Community section. There you can join forums, start discussions, collaborate on projects, and connect with other sustainability enthusiasts from around the world.

Absolutely! We encourage members to share their initiatives. Go to Community > Projects and click "Create Project" to showcase your sustainability efforts and invite others to collaborate.

Badges are awarded for active participation: posting helpful content, contributing to discussions, completing sustainability challenges, supporting other members, and reaching milestones in your journey.

Yes. We maintain a respectful, supportive environment. Be kind, stay on-topic, don't spam, respect others' opinions, and focus on constructive conversations about sustainability.

We look for products that minimize environmental impact through eco-friendly materials, ethical manufacturing, reduced waste, energy efficiency, durability, and transparent supply chains. Each product includes details about its sustainability features.

We rate products across multiple criteria: materials (renewable, recycled, biodegradable), manufacturing (fair labor, low emissions), packaging (minimal, recyclable), and lifecycle (durability, end-of-life options). Higher scores indicate better sustainability.

Yes! We work with vendors who participate in carbon offset programs. Many also use carbon-neutral shipping and invest in renewable energy for their operations.

Visit our Learn section for comprehensive guides on sustainable living topics: reducing waste, conserving energy, eating sustainably, sustainable fashion, green cleaning, and more. Start small and build habits over time!

Click "Sign Up" in the top navigation. You can create an account with your email or sign in using social providers like Google or Facebook. All accounts are free!

Yes. We use industry-standard encryption and security practices. Your personal information is never sold to third parties. Read our Privacy Policy for complete details on how we protect your data.

Click your profile icon in the top right corner, select "Profile Settings", and you can update your personal information, preferences, notification settings, and more.

Yes, you have complete control over your data. Go to Profile Settings > Account > Delete Account. This action is permanent and cannot be undone, so make sure you're ready before proceeding.

We collect information you provide (name, email, preferences), usage data (pages visited, features used), and standard technical data (IP address, browser type). We never sell your data. See our Privacy Policy for full details.

Visit our Vendors page and click "Become a Vendor". You'll need to provide information about your business, sustainability practices, certifications, and products. Our team reviews all applications carefully.

Vendors must demonstrate authentic sustainability practices, ethical manufacturing, transparent supply chains, quality products, and commitment to environmental responsibility. We prioritize businesses with third-party certifications.

We charge a small commission on sales made through our platform. The percentage varies based on product category and vendor tier. Contact us for detailed pricing information.

Vendors receive payments directly from customers through their own payment processing systems. We don't handle transactions - we simply connect buyers with sellers.